Restructuring of IT in the Berlin authorities to increase sustainable efficiency starts with second phase Cologne, July 16, 2008 Unternehmensberatung INFORA GmbH supports the project ProBetrieb leading-edge”of the Berlin Senate for Home Affairs and sports to restructure concerning it. Learn more on the subject from Stephen M. Ross. Now, its second phase was launched in June 2008. The goal of the Senate Administration to carry out a consolidation of the IT processes in the face of growing technical requirements for simultaneous pressures to reduce costs and reduce the resources behind this project. Recommendations should be designed together INFORA, the IT Service Center Berlin (ITDZ) and a further service partner in a joint working group for the international standard ITIL (IT infrastructure library) at the various technically self-sufficient Senate authorities and district offices. With ProBetrieb”, standardized IT operating principles for the Berlin administration are developed and tested within the framework of a pilot on practicality and usability. Behind the operating principles of this IT various frameworks and recommendations for the definition, design and implementation of IT service management processes (ITSM) in the Berlin administration hide.
On the basis of the operating principles of the IT service management of the Berlin agency can be redesigned. With the uniform IT operating principles not only interoperability between systems and the IT operational organizations of the Berlin Administration will be increased. It is also the goal to optimize the customer orientation through a standardization and significantly higher transparency of IT services. INFORA consulting came so far in the project ProBetrieb”to task, to create sample processes and operating principles for the different requirements of the Berlin Senate and district authorities due to their ITIL expertise in public administration. These include five process models for service support, as well as a test case for the service level agreements (SLA). We are the demanding challenge, despite increasingly less personnel resources must provide convincing answers to the significantly higher performance demands”, describes Dr. Ludwig Bohrer, project manager of the Berlin Senate Department for Home Affairs and sports, the situation of the project.
This requires creating uniform standards for the IT operations.” About INFORA INFORA GmbH is an innovative, highly specialized and vendor-independent consulting firm for more than 25 years. With locations in Cologne, Berlin, Hamburg, Munich and Dresden supports customers from the initial concept idea through to successful implementation. INFORA it places special emphasis on the practical design and effective transformation of business and automation processes. For example, DaimlerChrysler AG, Viessmann, INA Schaeffler, German Airbus, Henkel, Minolta, Procter & gamble and Schering belong to its consulting clients in the industrial sector, in public administration clients such as the Ministry of the Interior, the Federal Ministry of finance, the Federal Agency for work or the Federal Chancellor’s Office.
